What areas do you cover?
The most of our work is within the Midlands and surrounding (wales). However we do travel out of this area of the job is urgent!
How much will a replacement cost me?
The price of a replacement varies between jobs/vehicles. It depends on the location of the job, glass price and size of the job. We usually operate on, hourly estimate + glass & stock + travel to get the price. So as you can see every job could be slightly different.
Do you only fit HGV windscreens?
No! We fit all sorts of glass to all sorts of vehicles. Scanias, JCB's, Liebherr's, Coaches, Hymers, camper vans and even the odd tiny car too!
Do you only work till 5pm like the other company's?
No! We do set our work day to 5pm however we offer out of hours service 6 days a week! Infact its become one of our most popular times to work for emergency call outs and same/next day services.
Do you offer same day appointments?
We do when we can. Unfortunately, our gift is also our curse. We are a small company offering an unrivalled service, so this comes with a busy schedule. We do offer out-of-hours appointments depending on glass availability, but of course these will cost a tiny bit more.
Can I cancel on the day of the appointment?
Unfortunately cancelled same day appointments will come with a travel charge if we have left with the glass. This is just to protect ourselves from wasted journeys and protect the planet from wasted fuel. On the same hand if we have to cancel on you on the same day we will take said travel charge off the final bill when the job is complete.
Do you come to us?
Yes! We are a fully mobile company and aim to cause as little fuss as possible for our customers. We aim to have you back on the road within just 2 hours!
Do you repair windscreens or only replace them?
Yes! we can repair your windscreen! (if repairable) We ask for pictures of the repair before confirming youe specific impact is repairable!
Can I drive my vehicle immediately after the windscreen is replaced?
No. It takes UP TO an hour from when the Windscreen is placed into the vehicle for it to be safe to drive (depending on the size)
Do you deal directly with insurance companies?
Unfortunately, we are not able to offer insurance work just yet. We always recommend going through your insurance before coming to a company like us as we will not likely be able to match the excess price. We do aim to be a 'recommended garage' in the near future!
Can I pay privately instead of going through insurance>?
Yes! of course you can. However bare in mind that sometimes the excess through your insurance may be cheaper than a 'cash' or 'private' job.
What if I don't have Windscreen cover on my policy?
Then you are in the right place! We offer a un-beatable service. Being a smaller company allows us to have a personal relationship with our customers rather than just seeing $$$ we see the person behind the glass and genuinely do all we can to help get there vehicle back on the road (or mud)
Is it illegal to drive with a cracked windscreen in the UK?
Yes, it can be if the damage obscures you vision. It can be seen as 'driving a vehicle in a dangerous condition'. Best to be safe, and get it inspected or changed. We are happy to take a look if you wish to send us a pic on whatsapp.
Will I fail my MOT with a cracked or chipped windscreen?
Its certainly possible. A chip if it is not in your wiper sweep or direct vision is less likely, However a crack is likely to fail or at least be an advisory. any damage in lien with the Steering wheel is likely to fail (even damage from damaged wipers)
What should I do if my windscreen leaks or makes noises?
If we have fitted the screen this will not happen. In the very un likely event this does happen we will come and do what is needed free of charge to make things right! Also we do offer Leak detection services where we can diagnose a leak and cure it or provide paperwork to confirm if it is the windscreen leaking or not. (bigger companies sometimes ask for this during a claim)